At SRIRAMCHEM Laboratories, we strive to provide our customers with high-quality products and excellent customer service. We understand that occasionally, you may need to return a product or request a refund. This Refund and Return Policy outlines the guidelines and procedures for such situations.

1.Return and Refund Eligibility:

• • We accept returns and refund requests for products that are defective, damaged during shipping. To be eligible for a return or refund, you must notify us within 7 days of receiving the product.
  • The product must be in its original packaging, and accompanied by the original receipt or proof of purchase.
  • While returning the item there should be proper analysis document for rejection.
  • Returned goods must be in a proper packing based on the nature of the product.
• Return Process:
  • To initiate a return, please contact our customer support team via phone or email. Provide them with your order details, including the product name, order number, and reason for return.
  • Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
  • Pack the product securely in its original packaging and include all accessories and documentation that came with it.
  • Ship the product back to us using a traceable and insured shipping method. You are responsible for the shipping costs unless the return is due to our error.

3.Refund Process:

1. • Once we receive the returned product and inspect it, we will notify you of the status of your refund.
   • If the return is approved, we will initiate a refund to your original payment method.
   • Please note that it may take 6-7 business days for the refund to be processed and appear in your account, depending on your payment provider.

4. Non-Returnable Items:

1. • Certain products are non-returnable for hygiene or safety reasons, such as laboratory chemicals, reagents, and consumables. We do not accept returns or offer refunds for these items unless they are defective or damaged upon arrival.

5. Exchanges:

• • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process for the unwanted item and place a new order for the desired item.

6. Damaged or Defective Products:

• If you receive a product that is damaged or defective, please notify us immediately. We may request photographic evidence or other supporting documentation to assist with the return process.
• In such cases, we will arrange for the return shipping and cover the costs associated with the return and replacement of the product.

7. Customer Support:

• • If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team. We are available during business hours to address your concerns and provide appropriate solutions.

Please note that this Refund and Return Policy applies only to purchases made directly from SRIRAMCHEM Laboratories. If you have purchased our products through a third-party retailer, please refer to their respective policies and procedures.

We reserve the right to amend or modify this policy at any time without prior notice. It is recommended to review this policy periodically to stay updated with any changes.

Thank you for choosing SRIRAMCHEM Laboratories. We value your satisfaction and will do our best to address any issues or concerns you may have regarding our products.